[Presto Drycleaners Pte Lte][Full-Time Position] Customer Service & Operations Officer
Customer Service & Operations Officer
By Presto Drycleaners Pte Lte
ABOUT Presto Drycleaners Pte Lte:
Presto Drycleaners is made up of a team of laundry specialists who provides the utmost quality service to all garments under our care. Our company strives to be the best in the market understanding our customer needs and providing the top notch customer service in the laundry industry.
Special note from the management team
At Presto Drycleaners, there is a second generation taking over the business, and with this, there is a strong motivation to modernise and grow this company. We are looking for a contributor who have the drive to lead and create change within the old traditional laundry business.
We are on an exciting track of change and have an opportunity for an individual to join us as a Customer Service & Operations Officer. You should have an excellent ability to distill fun and a passionate drive to motivate the team. As an officer, we do not expect you to have significant prior experience, but you should have an enthusiasm to tackle operational issues and customer complaints. A genuine interest in fashion, laundry and learning new things will be key to your success in this role with us.
Your Roles & Responsibilities
Ensure the smooth handling of communications of defects to customers
Tackle complaints and issues raised by customers
Undertake and assist on special projects with key management team for future strategic growth
Address and answer customer enquiries through calls, whatsapp and live chat
Planning of rostering for 13 to 15 employees
Coordinate and ensure that all front line staffs' needs are addressed
Key Skills Required
Possess a strong command of English. Proficiency in a second language is a bonus
You possess a positive attitude, responsible and have the desire to constantly challenge yourself
High level of initiative and able to multitask
What can you learn?
Behind the scenes understanding of the laundry and drycleaning process
You will be working alongside our key management to learn more about the laundry industry
What’s in it for you?
Great colleagues (We are a real fun bunch of people to work with}
Tons of snacks & tea break
Working Hours & Salary Range
5.5 Working Days (1/2 day Saturday)
$2,400 to $2,800 / Month
Location: Toa Payoh